Homesavers Returns & Refund Policy
At Homesavers, customer satisfaction is important to us. We aim to ensure that all products are sold in satisfactory condition and meet the standards customers expect.
Customers should provide a valid proof of purchase when returning an item.
To allow us to assess the return, products should be returned with all components, accessories and packaging where reasonably possible.
Homesavers can only accept returns from the purchasing customer with a valid receipt within 30 days of purchase.
Homesavers cannot accept returns on the below.
Perishable Goods
Food and drink products, including pet food and pet drinks, cannot normally be returned due to factors outside our control which may affect the quality, storage or condition of these products after purchase.
This does not affect a customer’s statutory rights where a product is faulty, unsafe, damaged or does not meet the required standard.
Personal Grooming & Hygiene Products
For hygiene and safety reasons, we do not accept returns on the following products unless they are faulty:
- Cosmetics and personal grooming products
- Underwear
- Swimwear
Bedding
For hygiene reasons, mattresses, mattress toppers, duvets and pillows cannot normally be returned once opened or used.
Where a bedding product is faulty, damaged or does not meet the required standard, the item will be assessed in line with the customer’s statutory rights.
Refunds
Once a return has been assessed and approved, the appropriate remedy will be provided in line with applicable consumer rights.
Where a refund is approved, it will be processed using the original method of payment, where possible.
Customers may be asked to provide the original payment card or relevant payment details when a refund is being processed.
Important Information
Homesavers reserves the right to inspect and assess returned products before approving a refund, replacement or other appropriate remedy.
This Returns & Refund Policy does not affect customers’ statutory rights under Irish consumer law.
