Privacy Policy

This policy is effective from August 2026

1. Customer privacy notice

1.1 [ registered company name ] is committed to protecting the privacy and security of your personal information.

1.2 This privacy notice describes how we collect and use personal information about customers, in accordance with data protection law including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1.3 [ registered company name and company number ] is the “data controller”. This means it is responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

1.4 It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using it.

1.5 We may update this notice from time to time, so please check this page periodically to make sure you are aware of any changes.

2. The kind of information we hold about you

2.1 Personal information means any information about an individual from which that person can be identified, directly or indirectly. Some of it falls into special categories of more sensitive data which require a higher level of protection.

What personal information do we hold about you?

Your name and title.
Date of birth or birthday.
Contact details.
Marketing and communication preferences.
Your comments, views and opinions.
Purchase history.
Product returns history.
Payment information, such as card details and billing address.
CCTV recordings if you visit one of our stores.
Call recordings if you speak to our customer service team.
Your IP address and details of your browsing activity during visits to our website, including traffic and location data. IP addresses are anonymised. See our Cookie Policy for more information.

3. Special categories of more sensitive personal information

Incident reports if you have an accident in one of our stores.
Information needed to defend any claim brought against us, which may include medical data.
Records of criminal activity in our stores and online fraud.

4. How your personal information is collected

We collect information directly from you when you contact us, make a purchase, enter a competition, sign up to our newsletter or visit one of our stores, and automatically through our website via cookies and similar technologies.

5. How we use your information

5.1 We will only use your personal information when the law allows us to. Most commonly, we will use it:

where we need to perform the contract we have entered into with you, for example when you purchase something from us;
where you have consented to the processing, for example to receive marketing;
where we need to comply with a legal obligation, for example for accounting records;
where it is necessary for our legitimate interests, or those of a third party, and your interests and fundamental rights do not override those interests — this could include the use of CCTV and keeping customer service records;
to protect your interests, for example if you had an accident in one of our stores.

5.2 In practice, this includes:

sending you promotions about new products and offers by email, SMS, phone or post, where you have consented or it is in our legitimate interest to do so;
contacting you for market research purposes;
managing and responding to customer service enquiries;
resolving customer service queries, which may involve passing information to relevant third parties;
posting prizes won in competitions;
taking payment for items and issuing refunds when things go wrong;
responding to your complaints or concerns;
supporting health and safety considerations;
loss prevention, including monitoring the use of our website for suspicious and fraudulent activity;
reviewing website traffic and usage to improve and develop our website, products and services.

6. Transactional monitoring and cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for details of what we use and how to manage your preferences.

7. Links to other websites

Our website may contain links to other websites. This privacy notice applies only to our website, so when you link to other websites you should read their own privacy notices.

8. Social media

If you interact with us on social media, the platform’s own privacy notice will also apply to that interaction. We will use any information you send us to respond to you.

9. Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

10. Disclosure of your data to third parties and data processors

We may share your personal information with service providers who process it on our behalf — for example IT and system administration providers, payment processors and delivery partners. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes.

11. Facial recognition

[ to be confirmed — B&M operate Facewatch facial recognition in their stores and set out the lawful basis, signage and the provider's own privacy notice here. This section must only state what Homesavers actually operates. If no facial recognition is used, delete this section; if it is, the provider, lawful basis and in-store signage need documenting with legal input. ]

12. Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know, and they are subject to a duty of confidentiality.

13. How long we keep your information

13.1 We will only retain your personal information for as long as necessary.

13.2 We may anonymise your personal information so that it can no longer be associated with you. We generally retain your data for no more than six years following our last contact with you.

14. Your rights in relation to personal data

Right to be informed — you have the right to be informed about the collection and use of your personal data. That is what this privacy notice is for.
Right of access — you have the right to access and receive a copy of your personal data and other supplementary information. This is known as a subject access request.
Right to rectification — you have the right to have inaccurate personal data corrected, or completed if it is incomplete.
Right to erasure — you have the right to have personal data erased, unless it can be demonstrated that there is an overriding need to retain it.
Right to restrict processing — you have the right to restrict or suppress the processing of your personal data. This is not an absolute right and only applies in certain circumstances.
Right to data portability — this allows you to obtain and reuse your personal data for your own purposes across different services. It only applies to information you have provided to a controller.
Right to object — you have the right to object to the processing of your personal data in certain circumstances.
Rights related to automated decision-making, including profiling — you should receive information about such processing, and be able to obtain human intervention, express your point of view, obtain an explanation of the decision and challenge it.

14.1 You will not have to pay a fee to access your personal information, unless your request is clearly unfounded or excessive. We may also refuse to comply with a request in those circumstances.

14.2 We may need to request specific information from you to help us confirm your identity.

14.3 To exercise any of these rights, please contact us or email info@homesavers.ie.

15. Right to withdraw consent

Where you have given consent — for example to receive marketing — you can withdraw it at any time by contacting us using the details above.

16. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Data Protection Commission, Ireland’s supervisory authority for data protection, at dataprotection.ie.

[ add Data Protection Officer contact details here if one has been appointed ]